RETURN & REFUND POLICY
Last Updated: June 2026
At Colla Island, we want you to love every piece you receive. If there is an issue with your order, please review the policy below.
1. Returns
We accept returns within 7 days of delivery for items that:
- Are unworn and unused
- Have original tags attached
- Are in original condition
- Have not been washed, altered, or damaged
To request a return, please contact:
with your order number and reason for return.
2. Exchanges
We offer exchanges for:
- Incorrect size
- Defective products
- Incorrect items received
Exchanges are subject to stock availability.
If the requested size is unavailable, a store credit or refund may be offered.
3. Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Items damaged due to misuse
- Products returned without original tags
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the product
- Photos of the packaging (if applicable)
We will review the claim and arrange a replacement or refund where appropriate.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was sent
- The item arrived damaged
6. Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable.
7. Contact
For return, exchange, or refund inquiries:
Email: hello@collaisland.com
Instagram: @collaisland
